Hotel Seegarten

+41 44 244 03 08

contact@seegarten-hotel.ch

Privacy policy

This privacy policy of Interim Operations GmbH, Mittelstrasse 14, 8008 Zurich (hereinafter “Hotel SEEGARTEN” or “we”) informs you about how we handle and process personal data about you. We come into possession of this data when you visit our website, when you contact us about room reservations and related enquiries or when you otherwise work with us. We are responsible for ensuring that we comply with the applicable legal provisions and, in particular, fulfil the requirements of data protection law when processing your personal data.

“Personal data” (or “personal data”) is any information relating to the personal or material circumstances of an identified or identifiable natural person. This means that it is information that can be assigned to you personally and can say something about you. In these data protection provisions, the term “your data” is also used for this purpose. Processing” refers to any handling of your data, in particular the collection, storage, management, use, transmission, disclosure or deletion of your data.

In the following, we will inform you about what personal data we collect and store about you when you use our website, how we use this data and to whom we may disclose this data. You will also receive information about your rights with regard to our use of your data:

1) Scope and purpose of the processing of personal data

a) when you visit our website

If you use our digital offerings without providing any further information, the web server technology we use automatically logs general technical visit information in so-called log files. This includes the IP address of the device from which you visit our website, information on the browser type, the Internet service provider and the operating system used, which pages of our website and which digital offers you access, as well as the time and duration of your visit.

We collect and process this information to enable the rapid and trouble-free use of our websites (connection setup and connection), to ensure and increase the security and stability of our systems and offers, to analyse the use of our offers and services, to collect general demographic information, to optimise our offer, to improve our customer service and for internal statistical purposes. The user is not personally identified in the process. Likewise, no connection is made between this automatically collected information and personal data stored by us

In addition, we use cookies and analysis tools (e.g. Google Analytics and Lead Forensics) when you visit our website. For more information, see sections 7 and 8 of this privacy policy.

b) when registering for our newsletter

If you would like to receive our newsletter with information about new offers and news about Hotel SEEGARTEN, you must register for the newsletter via our website. This requires you to enter certain personal data. This concerns your

  • E-mail address;
  • First names and surnames; and
  • Preferences regarding the offers contained in the newsletter.

We use this data to process and administer our newsletter. When completing the entries when registering for the newsletter, you guarantee the accuracy of the information you have entered.

By registering for our newsletter, we have the right to use your e-mail address for our advertising purposes until you unsubscribe from the newsletter. There is a link at the end of every newsletter we send out that you can use to unsubscribe from the newsletter at any time.

You can also unsubscribe from the newsletter at any time by sending an email to contact@seegarten-hotel.ch.ch.

c) for room reservations and related enquiries

In order to record and process room reservations and related enquiries, it is naturally necessary to enter certain personal data. This concerns your

  • First names and surnames;
  • Address (full postal address, postcode, town/city, federal state/canton, country);
  • E-mail address;
  • Telephone number;
  • Date of birth;
  • Intended duration of stay;
  • Credit card details;
  • ID number.

In addition to the information marked as mandatory for the room reservation, you can voluntarily enter further personal data (e.g. in comments).

We use the data to process and administer room reservations, to check the plausibility of the data entered, i.e. to establish, organise the content of, process and amend the contractual relationships concluded with you and for proper invoicing.

By submitting your application, you guarantee the accuracy of the information you have provided.

d) when contacting us for an offer

If you contact us electronically or by telephone to request a quote for a (group) reservation, we need your data: First name and surname, your address and any other data we need to prepare a quotation.

We store all information that we collect or receive in connection with offers or room reservations that you have ordered. We are authorised to use this information for our own marketing and analysis purposes.

2) Use and disclosure of data to third parties

By agreeing to this privacy policy, you consent to Hotel KRONE processing your personal data for the following purposes:

  • for the fulfilment and processing of contractual or legal obligations
  • to inform you about updates or changes to our projects, services or events and in the event of amendments to the GTC;
  • to combat fraud;
  • for invoicing;
  • to develop and maintain the customer relationship;
  • for marketing purposes;
  • Market research, conducting analyses and surveys and for statistical purposes;
  • for the needs-based design and improvement of services and products;
  • for the evaluation of user behaviour.

We work together with other companies or persons or commission other companies and persons with the processing and storage of data. They may thus gain access to your personal data or usage data, but only to the extent necessary to fulfil their tasks or to process the contract.

For this purpose, we may pass on the necessary data to transport companies, banks and other service providers. These service providers use your data exclusively for order processing and not for any other purposes.

Apart from the disclosures described above, we only disclose your personal data if you have expressly authorised us to do so, if there is a legal obligation to do so or if this is necessary to enforce our rights (in particular to enforce claims arising from contractual relationships).

In the event of a sale, merger or other reorganisation of our company (or part of our company), personal data may be transferred, sold or otherwise shared with third parties.

3) Processing of your personal data for marketing and analysis purposes

We endeavour to continuously improve our website and make it both more user-friendly and more secure.

To this end, we continuously analyse, aggregate, link, pseudonymise and anonymise user-specific historical and future data using various analysis tools. We can use and exploit the findings from your user behaviour for the further development of our services. We mainly use pseudonymised or anonymised data.

4) Right to information, correction, deletion or complaint

You can assert your data protection rights at any time and request information about whether and what personal data we process about you. You can also have your personal data corrected, blocked or deleted at any time by sending a written notification and appropriate proof of your identity to the following e-mail address: contact@seegarten-hotel.ch.

We reserve the right to correspond with you in this context in order to rule out misuse.

If our statutory or contractual retention obligations (e.g. for billing purposes) require us to retain the personal data, we will block it even after your request to the extent necessary for this purpose.

You also have the right to lodge a complaint with the competent supervisory authority regarding our data processing. You can do this with the supervisory authority at your place of residence, workplace or the location of the alleged data protection violation.

5) Retention period of your personal data

We only store your data for as long as is legally permissible and useful for the accommodation of hotel guests. In the case of analyses, we store your data until the analysis has been completed. If we store your data on the basis of a contractual relationship with you or in the context of your accommodation, we store your data for at least as long as the contractual relationship exists or the accommodation is provided and at the longest until the expiry of limitation periods for possible claims or as long as statutory or contractual retention obligations exist.

6) Data security

Appropriate technical and organisational security measures help us to protect your personal data stored by us against unintentional, unlawful or unauthorised manipulation, deletion, modification, access, disclosure or use and against partial or complete loss. We are constantly adapting our security measures in line with technological developments. However, we accept no liability for the loss of data or its access and use by third parties.

7) Cookies

Cookies are information files that your web browser automatically saves on your computer’s hard drive when you visit our website. Cookies do not damage your computer’s hard drive, nor do they transmit personal user data to us.

We use cookies to keep track of who visits our website and derive from this how often certain pages or offers are visited, which parts of the website are particularly popular and generally how our website is used. Cookies can also be used to utilise options you have selected or choices you have made as settings to make your visit to our website more convenient.

In general, the use of cookies serves to improve our services and make them more effective and secure. However, cookies are also used to collect information in order to offer you adverts that may be of interest to you. Most Internet browsers accept cookies automatically. However, you can configure your browser at any time so that no cookies are stored on your computer or a message always appears when you receive a new cookie.

Our website can also be used without accepting cookies, although individual functions may then be restricted.

8) Tracking and analysis tools

We record the use of our website with various third-party systems. It is possible that the data collected by us or the third-party providers of such systems may be passed on to third parties for processing.

The main analysis tools used are Google Analytics and Lead Forensics. The data collected by Google Analytics can be transmitted to a Google server in the USA, whereby the IP addresses are anonymised using IP anonymisation so that they cannot be assigned. The IP address transmitted by your browser as part of Google Analytics is not merged with other Google data. You can object to the collection and processing of this data by Google Analytics by setting an opt-out cookie that prevents the future collection of your data when you visit this website: http://tools.google.com/dlpage/gaoptout?hl=de

9) Plug-ins and other third-party integrations

Our website is networked with third-party functions and systems, for example through the integration of third-party social network plug-ins such as Facebook, LinkedIn or Instagram. As soon as you click on their links, you leave the sphere of influence of Hotel KRONE. Hotel KRONE accepts no responsibility for the content or legal liability of third-party websites to which a link exists. The terms of use and data protection regulations of these third parties apply.

If you have a user account with these third parties, it may also be possible for these third parties to measure and analyse your use of our website. Further personal data, such as IP address, personal browser settings and other parameters may be transmitted to these third parties and stored there. We have no control over the use of personal data collected by third parties in this way and accept no responsibility or liability.

10) Contact person

If you have any questions about data protection on our website, would like to request information or request the deletion of your data, please contact our contact person for data protection law by sending an e-mail to contact@seegarten-hotel.ch.

11) Up-to-dateness and changes to the data protection provisions

Due to the further development of our website or the implementation of new technologies, it may become necessary to amend these data protection provisions. We will notify registered users by e-mail (to the e-mail address provided during registration) of any significant changes to the data protection provisions.

You can also access the current data protection provisions on our website at any time. We recommend that you visit our privacy policy at regular intervals to keep up to date with the latest information.

The original privacy policy is written in German. The English version is only intended to make it easier for non-German-speaking users and customers to understand. In the event of disputes regarding the content of the privacy policy, the German text shall take precedence.

Status: 1 December 2024

Hotel SeegartenSeegartenstrasse 14, 8008 Zurich Switzerland